Our Edmonds Contact Centre is located at 6900 Southpoint Drive in Burnaby, British Columbia. The Burnaby site has been in operation for more than five years, and is open from 7:00 am to 8:00 pm Monday to Friday and 9:00 am to 5:00 pm on Saturdays. If you're a positive and professional team player who enjoys problem-solving and a high energy environment, rewarding job opportunities await you with our Burnaby-based customer care team. Position Title: Customer Service Representative Date Posted: April 2nd, 2008 Closing Date: Ongoing Next Class Start Date: June 9th, 2008 Accenture Utilities BPO Services is a leading business processing outsourcer offering customer care, business services and technology services to the Utilities industry in North America. We’ve built our expertise on the foundation of quality service that makes us a leader in our field. Accenture Utilities BPO Services is looking for dynamic individuals with specific qualities to work in our Call Centres. Successful applicants will possess excellent communication skills, exceptional customer service experience and strong computer proficiency. Our Customer Service Representatives are well-trained professionals responsible for handling inbound telephone enquiries from the public on a wide variety of matters relating to their utility provider. Typically these enquires fall into the following areas: Customer Care (customer moves, billing inquiries, credit and collection calls) General Enquiries (utility energy use, cost of energy, cost of energy for appliances, marketing campaigns, Trouble Call Handling (power outage calls and emergency electric calls) Other responsibilities include completing correspondence and emails to customers.  Customer Service Representatives are evaluated on business performance criteria through quality monitoring and productivity measures and will be coached regularly on their performance. Successful completion of secondary school education (high school diploma or equivalent) is required for this position. Along with demonstrated front line customer service experience (for a minimum of 12 months in the last 5 years). Accenture Utilities BPO Services Customer Service Representatives are required to be licensed under the Debt Collections Act. As a Customer Service Representative you will play a key role in providing superior customer service which assists in maintaining our high customer satisfaction ratings. Our Call Centres operate in a shift work environment and scheduling of Customer Service Representatives varies according to anticipated call volumes. Individuals must have the flexibility to work a variety of shifts, often on short notice, on an as required basis. Our Burnaby (Edmonds) call centre is open from 7:00 am to 8:00 pm Monday to Friday and 9:00 am to 5:00 pm on Saturdays. The first six weeks of employment consists of full time training in a classroom environment. You will be expected to be present for training during the full six-week period. Following training you will be scheduled as a casual employee on an "as and when required" basis. By completing this application, you will be applying for a position with Accenture Utilities BPO Services to work in our call centre. The role involves maintaining positive customer relations when answering service inquiries and/or billing inquiries via telephone and/or written correspondence. Selling and up-selling to new and existing customers is a key responsibility of the position, requiring agents to be in "sales mode" at times. Full training will be provided to help CSRs achieve success in this area. This application involves answering multiple-choice questions using your mouse button and open-ended questions using your keyboard. This process may take several minutes of your time and you must provide us with a valid e-mail address and telephone number. If you do not have an e-mail address, you can get a free account from sites such as Hotmail and Yahoo. To be fair to all applicants, we will only consider the first application that we receive from each individual. Please do not apply more than once, as all applications beyond your first will be disregarded. Please ensure that your web browser is set-up to permit/enable "Cookies". In Internet Explorer 6.0, a security setting of "Medium High" works. Begin your application now.

Please note, our online applications are only available for Customer Care Opportunities.