We are located at 495 Prospect Street (on the corner of Prospect Street and Hanwell Road). Our contact centre offers employees an ideal working environment with chill-out areas (including complimentary coffee, tea, and hot chocolate!), spacious work stations, free parking, and of course, a friendly team. The Fredericton site opened in September, 2000 and operates 24 hours per day, seven days per week. If you're a positive and professional team player (with a great smile!) who enjoys a high energy environment, rewarding job opportunities await you with our customer care team. Position Title: Bilingual Customer Care Representatives Date Posted: January 27th, 2009 Closing Date: Accepting applications in advance of our next round of recruitment Next Class Start Date: To be determined PLEASE NOTE - We do not have any upcoming start dates currently scheduled for our Fredericton Contact Centre. Please feel free to submit your application and we will contact you once recruitment resumes. We are looking for Bilingual (French & English) Customer Care Representatives at our Fredericton contact centre. Opportunities are available in permanent Full Time Flex positions working 35 - 44 hours per week, with schedules driven by peak business needs. You are required to have the flexibility to work day, evening and weekend shifts within our hours of operation. Successful applicants will possess excellent French and English communication skills, superior customer service experience and good computer skills. Successful completion of secondary school education (high school diploma or equivalent) is required for this position. The shift is a flexible schedule, meaning that your shift will change from month to month. You are required to possess a great deal of flexibility and must be available to work the required hours. We do not recruit externally for our overnight shifts and you will not be required to work overnight. You will work between 35 to 44 hours per week. By completing this application, you will be applying for a position with Accenture Utilities BPO Services to work in our call centre. The role involves maintaining positive customer relations when answering service inquiries and/or billing inquiries via telephone and/or written correspondence. Selling and up-selling to new and existing customers is a key responsibility of the position, requiring you to be in "sales mode" at times. Full training will be provided to help you achieve success in this area. This application involves answering multiple-choice questions using your mouse button and open-ended questions using your keyboard. This process may take several minutes of your time and you must provide us with a valid e-mail address and telephone number. If you do not have an e-mail address, you can get a free account from sites such as Hotmail and Yahoo. To be fair to all applicants, we will only consider the first application that we receive from each individual. Please do not apply more than once, as all applications beyond your first will be disregarded. Please ensure that your web browser is set-up to permit/enable "Cookies". In Internet Explorer 6.0, a security setting of "Medium High" works. Want to know more? Read about a typical Day in the Life at Accenture. Got questions? Find answers about our Customer Care Roles here. Ready to take the next step? Begin your application now.

Please note, our online applications are only available for Customer Care Opportunities.