Our Fredericton Contact Centre is located at 495 Prospect Street (on the corner of Prospect Street and Hanwell Road). The Fredericton site opened in September, 2000 and operates 24 hours per day, seven days per week. If you're a positive and professional team player who enjoys problem-solving and a high energy environment, rewarding job opportunities await you with our Fredericton-based customer care team. Position Title: Bilingual Customer Service Representative Date Posted: June 26th, 2007 Closing Date: Ongoing Next Class Start Date: As soon as possible As a Bilingual (French & English) Customer Care Representative with our award winning company, you will work in a call center where schedules are driven by peak business needs. Opportunities are available in permanent Flex Time positions working 35 - 44 hours per week. A courteous telephone manner and strong keyboarding skills are essential, strengthened by your ability to work independently and exercise good judgement. Highly detail- oriented by nature, you ideally have some customer service and/or collections experience. You adapt quickly to changing situations and are dedicated to continuous improvement and customer service excellence. Meanwhile your great French and English communication skills identify you as an ideal candidate for our community -oriented team. By completing this application, you will be applying for a position with Accenture Utilities BPO Services to work in our call centre. The role involves maintaining positive customer relations when answering service inquiries and/or billing inquiries via telephone and/or written correspondence. Selling and up-selling to new and existing customers is a key responsibility of the position, requiring agents to be in "sales mode" at times. Full training will be provided to help CSRs achieve success in this area. This application involves answering multiple-choice questions using your mouse button and open-ended questions using your keyboard. This process may take several minutes of your time and you must provide us with a valid e-mail address and telephone number. If you do not have an e-mail address, you can get a free account from sites such as Hotmail and Yahoo. To be fair to all applicants, we will only consider the first application that we receive from each individual. Please do not apply more than once, as all applications beyond your first will be disregarded. Please ensure that your web browser is set-up to permit/enable "Cookies". In Internet Explorer 6.0, a security setting of "Medium High" works. Begin your application now.

Please note, our online applications are only available for Customer Care Opportunities.