Our Niagara Contact Centre is located at 3401 Schmon Pkwy in Thorold, Ontario. The Niagara site has been in operation for more than 15 years and operates 24 hours per day, seven days per week. If you're a positive and professional team player who enjoys problem-solving and a high energy environment, rewarding job opportunities await you with our Niagara-based customer care team. Position Title: Customer Service Representative Date Posted: April 2nd, 2008 Closing Date: Accepting applications in advance of our next round of recruitment. Next Class Start Date: To be determined We are looking for dynamic individuals to work in our call centre. You are required to have the flexibility to work day, evening and weekend shifts within our hours of operation. Successful applicants will possess excellent communication skills, superior customer service experience and good computer skills. Successful completion of secondary school education (high school diploma or equivalent) is required for this position. The shift is a flexible schedule, meaning that your shift will change from month to month. You are required to possess a great deal of flexibility and must be available to work the required hours. You are guaranteed 30 hours of work but must be available to work up to 40 hours per week. Please note: although you are not guaranteed full-time hours, our current flexible hour staff are working between 30 - 40 hours per week. By completing this application, you will be applying for a position with Accenture Utilities BPO Services to work in our call centre. The role involves maintaining positive customer relations when answering service inquiries and/or billing inquiries via telephone and/or written correspondence. Selling and up-selling to new and existing customers is a key responsibility of the position, requiring agents to be in "sales mode" at times. Full training will be provided to help CSRs achieve success in this area. This application involves answering multiple-choice questions using your mouse button and open-ended questions using your keyboard. This process may take several minutes of your time and you must provide us with a valid e-mail address and telephone number. If you do not have an e-mail address, you can get a free account from sites such as Hotmail and Yahoo. To be fair to all applicants, we will only consider the first application that we receive from each individual. Please do not apply more than once, as all applications beyond your first will be disregarded. Please ensure that your web browser is set-up to permit/enable "Cookies". In Internet Explorer 6.0, a security setting of "Medium High" works. Begin your application now.

Please note, our online applications are only available for Customer Care Opportunities.