Our Vernon Contact Centre is located at 1401 Kal Lake Road. The Vernon site has been in operation for more than seven years, and is open Monday to Friday from 8:00 am to 5:00 pm. If you're a positive and professional team player who enjoys problem-solving and a high energy environment, rewarding job opportunities await you with our Vernon-based customer care team. Position Title: Customer Service Representative Date Posted: May 8h, 2008 Closing Date: Ongoing Next Class Start Date: June 16th, 2008 We are looking for dynamic individuals with excellent communication skills to staff our customer care centre in Vernon. Accenture is one of the world's leading management consulting, technology services and outsourcing companies and we can provide you with greater opportunities to further your career. Our Customer Service Representatives provide superior service to customers of our utilities industry clients. As an ideal candidate you have a positive, friendly manner and deal with challenging situations with empathy and sincerity. You also have superior problem solving, time management, and analytical skills and an ability to grasp new processes quickly. You offer: Solid customer service skills Enjoy problem solving Courteous telephone manner Flexibility for shifts Good judgment and ability to work independently Minimum 30 words a minute Proficient PC skills Minimum one year front-line customer service experience We offer an attractive compensation package, a world-class work environment, and a wide-range of health and wellness programs. We will provide you with a six week comprehensive customer service training program. By completing this application, you will be applying for a position with Accenture Utilities BPO Services to work in our call centre. The role involves maintaining positive customer relations when answering service inquiries and/or billing inquiries via telephone and/or written correspondence. Selling and up-selling to new and existing customers is a key responsibility of the position, requiring agents to be in "sales mode" at times. Full training will be provided to help CSRs achieve success in this area. This application involves answering multiple-choice questions using your mouse button and open-ended questions using your keyboard. This process may take several minutes of your time and you must provide us with a valid e-mail address and telephone number. If you do not have an e-mail address, you can get a free account from sites such as Hotmail and Yahoo. To be fair to all applicants, we will only consider the first application that we receive from each individual. Please do not apply more than once, as all applications beyond your first will be disregarded. Please ensure that your web browser is set-up to permit/enable "Cookies". In Internet Explorer 6.0, a security setting of "Medium High" works. Begin your application now.

Please note, our online applications are only available for Customer Care Opportunities.